Answers about orders, delivery, returns and sweet shop help

Got a question about ordering from Giant Bradley’s Sweet Shop? You’ll find answers below about delivery, order tracking, returns, gift cards, events, wholesale sweets, store locations and how to get in touch.

If you can’t find what you’re looking for, contact us and our team will be happy to help.

For a quick overview of our pick and mix, sweet gifts, party sweets, wedding sweets, corporate gifts, seasonal sweets and UK delivery, visit our What We Do page.

For information about recyclable pouches, cardboard recycling and reducing waste, visit our Sustainability page.

General Questions

Can I buy sweets online from Giant Bradley's?

Yes, you can shop sweets online from Giant Bradley’s Sweet Shop, including pick & mix, retro sweets, sweet gifts, giant sweets, American sweets, chocolate, fudge and traditional favourites.

Do you sell a specific sweet or product?

We have a huge range of sweets available to choose from! Please use our sweet search, or contact us at sales@giantbradleyssweetshop.com and we will find them for you!

Where are you located?

Giant Bradley’s Sweet Shop is based in East Yorkshire, with stores in Market Weighton, Hessle and East Hull, plus online ordering available across the UK. Please see our Our Sweet Shops page for store details, addresses and opening hours.

What are your opening hours?

Our usual hours are:

Monday–Saturday: 10:00 – 17:30

Sunday: 10:00 AM – 16:00

Ordering

Is there a minimum order value?

No, there is no minimum order value on our online shop.

How do I place an order?

To place an order, browse our website, add your chosen sweets, gifts or pick and mix products to your basket, then follow the checkout steps to enter your delivery details and complete payment.

I have a question about my order — what should I do?

If you have a query with your order please email us at sales@giantbradleyssweetshop.com with your order number and our team will help you.

Can I cancel my order?

Yes, you can cancel your order providing it has not been processed.

To cancel your order please email sales@giantbradleyssweetshop.com with your order number and we will get back to you.

Can I collect my order?

Yes you can collect your order from any of our sweet shops, please choose the location when ordering, this service is free.

Delivery

How much is delivery?

Delivery starts from £1.50 locally and £4.95 nationally. The final delivery cost is based on weight and calculated at checkout.

How long does delivery take?

Delivery times can vary depending on the delivery service selected, order volume and Royal Mail updates. Please check our Shipping Policy for the latest delivery information.

What courier do you use?

We use Royal Mail tracked 48 hour service for all our orders.

Do you deliver internationally?

Not at the moment, but this is something we may offer in the future.

How do I track my order?

Once your order has been shipped, you can track it using the tracking number in your dispatch email. Visit our Track My Order page for help tracking your parcel with Royal Mail.

Problems, returns and storage

What if I’ve received the wrong items?

If you believe you have received the wrong item, please email us as soon as possible at sales@giantbradleyssweetshop.com with your order number and photos of what you received. Our team will look into it and help resolve the issue.

My sweets have arrived melted or broken — what should I do?

If your sweets arrive damaged, melted or broken, please email us as soon as possible at sales@giantbradleyssweetshop.com with your order number and clear photos of the products and packaging. Our team will review the issue and advise on the next steps.

Can I return my order?

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it in.

We will supply a returns label if goods are found to be incorrect, damaged or not fit for consumption.

For all other returns the customer is liable to cover any return cost.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will then be processed.

Please see our refund policy for full details and where to send your return. Refund policy

How should I store my sweets?

We recommend that you keep your sweets in an airtight pouch or container in a cool and dry place for maximum freshness.

Gifts, gift cards & custom orders

Can I send my order as a gift?

Yes, many of our sweets, hampers, jars, boxes and pick and mix products can be sent directly as a gift. Simply enter the recipient’s delivery address at checkout.

Can I send a gift message?

Yes, you can add a gift message to your order so it can be sent directly to the recipient with a personal touch. You can add this message on the cart page.

Do you offer gift cards?

Yes, gift cards are available to purchase online. Please see our gift card page
for more details.

Can you create custom hampers?

We may be able to help with custom sweet hampers depending on what you need, stock availability and the time of year. Please contact us at sales@giantbradleyssweetshop.com with your requirements and our team will let you know what is possible.

Events and wholesale

Do you cater for events?

Absolutely! We offer sweet carts, party bags,wedding favours, and custom sweet hampers. Get in touch at sales@giantbradleyssweetshop.com with your requirements for a quote or call us to discuss your event needs.

Do you supply businesses?

Yes, we supply sweets for businesses, staff treats, events, corporate gifts, promotions and larger orders. Please contact us at sales@giantbradleyssweetshop.com with your requirements and our team will be happy to help.

Can you supply sweets for my wedding?

Yes, we can help with sweets for weddings, including sweet tables, sweet gifts, pick and mix, jars, pouches, hampers and sharing treats. Please contact us at sales@giantbradleyssweetshop.com with your plans and we’ll let you know what options are available.

Do you cater for birthdays and parties?

Yes, we offer a wide range of sweets for birthdays and parties, including pick and mix, sweet pouches, jars, boxes, hampers, platters and party sweets. Availability may vary, so please contact us at sales@giantbradleyssweetshop.com if you need help choosing the right sweets for your event.

Do you sell wholesale?

Yes, we do offer wholesale options at Giant Bradley’s Sweet Shop! Whether you’re a retailer, event organizer, or business looking to stock up on our sweets, we’d be happy to discuss options with you. Please get in touch with us directly at sales@giantbradleyssweetshop.com

Ingredients, allergens & product information

Where can I find ingredient and allergen information?

Ingredient and allergen information is shown on product pages where available. Please always check the product description, ingredients, allergen information and packaging before buying or eating, as ingredients can vary by product and supplier.

Do you sell vegetarian, vegan, gluten free or sugar free sweets?

Yes, we have collections for vegetarian sweets, vegan sweets, gluten free sweets and sugar free sweets. Always check individual product details before ordering.

Do your products have best before dates?

Yes, all our products have best before dates. Dates can vary by product and batch. If you are planning for an event or which to check a date before you order, please get in touch at sales@giantbradleyssweetshop.com and we can advise you with the best before dates on our current stock.

Subscriptions

Do you offer subscriptions?

Yes we offer a subscription service for all products, please add the items and select the timeframe you wish for deliveries on the product page.

How do I cancel my subscription?

If you have an active subscription, you can manage or cancel it through your customer account or subscription portal. If you need help, please contact us with your order or subscription details.

Ready to Shop?

Browse our sweets online and find your next favourite treat, from pick and mix and retro sweets to chocolate, fudge, hampers and sweet gifts.

Shop Sweets Onilne