Shipping policy

All orders are important to us. Once we receive your order, we aim to prepare and dispatch it on the same or next working day.

Delivery Service

We use Royal Mail for most UK deliveries. Our standard delivery service usually takes approximately 2–4 working days from the date of dispatch.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including severe weather, postal disruption or unusually high demand.

During postal strikes or other significant disruption, we may use an alternative courier to help ensure your order reaches you as quickly as possible.

Tracking

All orders are sent using a tracked delivery service. Tracking information will be provided once your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

Delivery Locations

We currently deliver to UK addresses in England, Scotland, Wales and Northern Ireland.

Some locations or postcode areas may be subject to different delivery charges or longer delivery times. Any applicable delivery options and charges will be displayed at checkout.

Delivery Charges

Local delivery prices start from £1.50, and national delivery prices start from £4.95.

The final delivery charge depends on the order and delivery location and will be calculated and displayed at checkout before payment is completed.

Delayed or Missing Orders

Although we cannot guarantee delivery dates, we remain responsible for your order until it has been delivered to you or to a person you have nominated to receive it.

If your tracking information has not updated, or your order has not arrived within a reasonable period after the estimated delivery date, please contact us at sales@giantbradleyssweetshop.com. We will investigate the delivery with the courier and advise you of the next steps.

Please note that couriers may require us to wait a specified period before a parcel can officially be treated as lost.

Busy Periods

During particularly busy periods, including the run-up to Easter, Halloween and Christmas, dispatch and delivery may take longer than usual.

We recommend ordering early to reduce the risk of disappointment. Any seasonal order deadlines shown on our website are based on estimated delivery times and do not guarantee arrival by a particular date unless expressly stated otherwise.

Incorrect Delivery Information

Customers are responsible for checking that the delivery name, address and postcode entered at checkout are complete and accurate.

If you notice an error in your delivery information, please contact us as soon as possible at sales@giantbradleyssweetshop.com.

We will do our best to amend the details before dispatch, but we cannot guarantee that changes can be made after an order has been submitted. Additional delivery charges may apply if an order must be resent because incorrect or incomplete delivery information was provided.