Where can I find your delivery information?

You can find delivery options, dispatch information and shipping details in our Shipping Policy.

Where can I find your returns and refund policy?

You can read our returns, refunds and damaged-item information in our Refund Policy.

How do I track my order?

Visit our Track My Order page for guidance on using your Royal Mail tracking number after dispatch.

How can I contact Giant Bradley’s Sweet Shop?

You can contact us through our Contact Us page for help with orders, delivery questions and product enquiries. For store locations and opening hours, visit our Our Sweet Shops page.

Customer Policies & Terms

Find all of Giant Bradley’s Sweet Shop’s customer policies in one place, including delivery, refunds, privacy, terms of service and subscription cancellation information.

Our Customer Policies

Shipping Policy – information about delivery options, dispatch times, delivery estimates and shipping support.
Refund Policy – details about returns, refunds, damaged items and what to do if there is a problem with your order.
Privacy Policy – how we collect, use and protect customer information when you shop with us.
Terms of Service – the terms that apply when using our website and placing orders online.

You can also read about how we approach packaging, recycling, food waste and responsible business practices on our Sustainability page.

Need Help With an Order?

For common questions about orders, delivery and returns, visit our FAQ page, use our Track My Order page, or contact us if you need support from our team.